What's going on with COVID-19?
We're very luckly that we've been able to operate as normal during this shit show and continue to work from home. We're currently able to dispatch most orderts within 1-2 working days. All orders are sent by Royal Mail 48 hour tracked and while 99% of orders arrive on time as they say, there's always one. Royal Mail have advised us due to the increase in online shopping some may take a couple of days longer. If your package does go missing in transit before it is delivered we will replace it or refund you. We will usually ask you to wait approx 2 weeks before we can do this.
Is my Jewellery protected by Guarantee?
Yep. Your jewellery is protected for 3 months under guarantee. This doesn’t include wear & tear or any accidental damage. If you have any issues we’re just an email away, and send pics so we can sort it quickly.
How do I change an order?
If you need to swap your address or your fuck let us know via Email or the contact page and as long as it hasn’t already gone, we’ll change it.
How do I care for my jewellery?
Be careful when taking off your clothes (wheeey) and sleeping as catching jewellery can result in bending the metals or snapping acrylic.
Surgical steel pieces are nickel free and won’t tarnish or rust.
To reduce discolouration avoid direct contact with perfumes, sprays, water and lotions.
Remove rings whilst washing up or showering to avoid lettering fade.
My order is a gift. Do you include payment details and can you write a note for me?
Your payment info and receipt are sent to you via email immediatley after purchase. The parcel contains your jewellery and a care card. If you'd like us to include a message you can add it at checkout.
Who designed your backgrounds? They're awesome.
It was Clare and you can find her work here.
What happens if I order something on pre-order and something in stock at the same time?
We'll send them both together once the pre order is ready. If you'd like your other items earlier drop us an email. You can send us the extra postage and we'll ship it to you within the usual time frame.
Can I get the NHS discount?
We're not currently running the NHS discount. But we almost certainly will again in the future!